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Helpion

Leader Group

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About this app

Helpion-Helpdesk is a transformative tool that empowers IT teams to move from constant troubleshooting to delivering excellent customer service. It centralizes control and enhances visibility, streamlining the management of IT issues to minimize downtime. Trusted by millions of IT professionals, end users, and stakeholders, Helpion continues to drive efficiency and satisfaction for businesses across the globe.

What's new

Version 2.0.0 · Apr 14, 2026

Introducing the Technician Portal in the Helpion Mobile App - your complete IT service management (ITSM) solution on mobile. This update empowers technicians to efficiently manage tickets, assets, incidents, problems, and changes anytime, anywhere. Key Features Technician Portal with role-based access Ticket management and real-time updates Asset tracking and visibility Problem & Change management workflows In-app collaboration with notes and attachments Instant push notifications for critical updates Improvements Enhanced performance and stability Improved user experience and navigation Seamless switching between Self Service and Technician profiles Note: Feature availability depends on your Helpion role and permissions.

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