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About this app
Win more raving fans with the only helpdesk you’ll ever need. FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundred - and beyond! Connect with customers everywhere. Engage each prospect and customer where, when and how they want. With FuseDesk's app, you can respond to your prospects and customers no matter how they message your business. No app? No problem. Get started today! Easy set up, no credit card required! FuseDesk is a true omni-channel support platform. Respond to messages from your customers by: * SMS / Text / MMS * WhatsApp * Live Chat on your website * Facebook Messenger * Instagram DM * Twilio * Fix Your Funnel (FYF) * PlusThis FuseDesk connects to your business' CRM like Keap/Infusionsoft, ActiveCampaign, or Ontraport so you and your team have the information you need to best convert your prospects and support your customers.
What's new
Version 1.2.0 · Dec 28, 2023
Play audio attachments and video attachments in chats! Now when customers send you audio messages you can easily play them right in your FuseDesk app! This is most common on WhatsApp messages. Reactions on chat messages! When your customers "react" to a message on supported platforms, you'll be able to view their emoji reactions on the chat message in your FuseDesk app! Currently Facebook Messenger is supported.
