Now Support
ServiceNow
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About this app
Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
What's new
Version 22.3.0 · Nov 2, 2026
New • OS, App upgrade and instance incompatibility alerts support added. Fixed • The ‘Done’ button text on the barcode scan review screen is unreadable on iOS 26 • Selecting a link after a session becomes invalid opens Safari instead of logging out • Blank screen when leaving a requested item opened from Virtual Agent • Decimal values entered with a comma are accepted in the Count field when region is set to France • App crashes when opening an assessment task from a journey • Time sheet hours entered with a comma are converted to whole numbers when region is set to France • BlackBerry MAM versions of the apps show a blank screen at launch on iOS 27 • The onboarding pop-up reappears after switching instances • Removing an instance from the account list doesn’t clear the device trust credential • Quick links tiles ignore their configured background color • Team approval requests sometimes don’t appear on the Time Sheets tab • The bottom tab bar background color discrepancy iOS versions earlier than iOS 26 • Cards and fields are misaligned on some screens • App crashes when filtering search results by knowledge base Detailed release notes can be found on the ServiceNow product documentation website.
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