VOIO

VOIO is the field app for VOIO’s Service Engineers and Area Engineers. It puts your tickets, trips to site and customer calls in one place, built for use outdoors, on the move and one-handed. Your work, ready when you are • See your tickets and tasks as soon as you open the app, with high-priority work easy to spot • Open a ticket to see the issue, the customer and the address • Call the customer or get directions to the site with one tap • Save the customer’s exact location from the site Trips that log themselves • Start a trip from any ticket or task, by car, two-wheeler or on foot • See the planned route, distance and travel time before you leave • Live GPS records the route you actually take and the distance you actually travel • Follow the trip from the notification while you use other apps • Add a photo proof at the start and end of the trip • Every past trip is in your trip history, with its route, distance and time Update tickets on site • Add a work note, change the status, reassign, or close with the right close cause • Use canned replies and your signature for notes to the customer • Mistakes are shown next to the field, so a ticket is never closed with something missing Calls through the company phone system • Make and take calls on your work extension, right in the app • Incoming callers are named from the customer records • Every outgoing call starts from a ticket, and every incoming call is linked to one when you wrap it up • Set yourself Available, Away or Offline Built for the field • Large, high-contrast text that stays readable in direct sunlight • Big touch targets that work with gloves • Light and dark themes • English and Malayalam • Calls you made or took without signal are saved and sent once you’re back online FOP is for VOIO staff only. Sign in with your company account.